Frequently Asked Questions
Everything you need to know about our pickup & delivery laundry service.
🧺 Service Basics
How does pickup & delivery work?
Schedule a pickup through our website, leave your laundry in a designated spot, and we’ll take care of the rest. Once cleaned, folded, and packaged with care, your laundry is delivered back to you.
What areas do you serve?
We currently provide laundry pickup & delivery within a 15-minute drive of Avalon Park. This allows us to ensure timely service and consistent quality. If you’re unsure whether your address qualifies, please reach out before booking.
👕 Care & Quality
How do you handle delicate or special-care items?
We carefully sort and wash garments based on fabric type and care needs. Comforters and bulky items are always washed separately.
Do you offer hypoallergenic or fragrance-free detergent?
Yes. We offer a sensitive / hypoallergenic detergent option for customers with sensitive skin or allergies.
⏱ Turnaround & Timing
How long does it take to get my laundry back?
Our standard turnaround time is 24–48 hours from pickup.
Do you offer same-day service?
Yes, same-day return is available for an additional fee and is subject to availability. Please select this option during booking if needed.
💰 Pricing & Payment
📦 Orders & Policies
Do I need to be home for pickup or delivery?
No. As long as you provide clear pickup and drop-off instructions, you do not need to be home.
What if I have a question about my order?
We’re here to help. You can reach us through our Contact page or by replying to your booking confirmation email.
How is pricing calculated?
Wash & Fold service is $2 per pound, with a $35 minimum per order. Optional add-ons, such as comforters or special detergents, are priced separately.
Still have questions? We’re happy to help — just reach out.
Are there any hidden fees?
No. We believe in simple, transparent pricing. All costs are clearly outlined before you book.
How do you determine the weight of my Laundry?
Laundry is weighed after pickup and before washing. Once your items are received, we calculate the total weight and confirm the final price with you before processing begins. This ensures accurate pricing and no surprises.
Can I estimate how many pounds my laundry will be?
As a general estimate, a standard kitchen trash bag of everyday laundry typically weighs 15–18 pounds. Actual weight may vary depending on fabric type and moisture. Final pricing is always based on the measured weight after pickup.